Sales Policy

Effective Date: January 18, 2025

At NivoTireBike, we are dedicated to providing the best products for your biking needs, as well as ensuring a smooth and transparent shopping experience. This Sales Policy outlines the terms and conditions governing the sale of products through our website, nivotirebike.com. By purchasing from us, you agree to abide by this Sales Policy.

1. Products for Sale

We offer a wide selection of products including lubricants, maintenance supplies, accessories, and more. All items on our website are available for sale subject to stock availability. We reserve the right to modify, discontinue, or change our product offerings at any time without prior notice.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and may be subject to change. Prices do not include applicable taxes, shipping fees, or any additional charges, which will be calculated at checkout.

  • Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways available at checkout. All payment transactions are securely processed using industry-standard encryption technology.

  • Order Confirmation: After placing an order, you will receive an email confirmation containing the details of your order. This confirmation does not indicate that we have accepted your order. We reserve the right to refuse or cancel any order at any time, including orders that contain pricing errors, incorrect product information, or when we are unable to verify payment.

3. Order Processing

  • Order Fulfillment: Once your order has been placed and payment has been processed successfully, we will begin processing and preparing the items for shipment. Most orders are processed within 1-2 business days. However, in some cases, there may be delays due to stock availability, holidays, or unforeseen circumstances.

  • Backorders: In the event that an item is out of stock or on backorder, we will notify you via email with an estimated restock date. You will have the option to wait for the restock, modify your order, or cancel the backordered item.

4. Shipping and Delivery

  • Shipping Options: We offer several shipping options depending on your location, including standard and expedited shipping. Shipping fees are calculated at checkout based on the weight of your order and your delivery address.

  • Shipping Times: Delivery times vary depending on your location and the shipping method selected. Typically, domestic orders are delivered within 3-7 business days. Please note that shipping times are estimates and are not guaranteed, as they may be affected by external factors like weather conditions or carrier delays.

  • Tracking: Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment’s progress.

5. Order Cancellations and Modifications

  • Order Cancellation: You may request to cancel your order before it is shipped. If your order has already been processed or shipped, you will need to follow our return and refund process. Please contact customer support immediately for assistance with cancellation.

  • Order Modifications: Once an order has been placed, we cannot guarantee that changes can be made. If you need to modify your order, please reach out to customer service as soon as possible.

6. Sales Taxes

We are required by law to charge sales tax on orders shipped to certain locations. The applicable tax rate will be calculated during checkout based on your shipping address. If your state or local jurisdiction requires sales tax, it will be added to your total order.

7. Promotions and Discounts

  • Coupons and Promo Codes: From time to time, we may offer promotional discounts or coupon codes to our customers. These discounts can be applied at checkout but cannot be combined with other offers unless specified.

  • Limitations: Promotions are valid only while supplies last and may have expiration dates. Discounts cannot be applied to previous purchases or retroactively.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you need to return a product, please refer to our Refund and Returns Policy for instructions on how to initiate a return.

9. Customer Service

If you have any questions or need assistance with your order, our customer service team is here to help. You can contact us via:

  • Street: 835 61st Hwy, Jackson, Louisiana
  • Phone: (225) 286-5301
  • Email: info@nivotirebike.com
  • Website: nivotirebike.com

10. Limitation of Liability

By purchasing from NivoTireBike, you agree that our liability is limited to the amount paid for the product(s) in question. We will not be held responsible for indirect, incidental, or consequential damages arising from the purchase or use of our products.