Payment Policy

Effective Date: January 18, 2025

At NivoTireBike, we aim to provide a smooth and secure shopping experience for all our customers. This Payment Policy explains the various payment methods we accept, how we process payments, and other important payment-related information. By making a purchase on our website, nivotirebike.com, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept a variety of payment methods for your convenience. You can use any of the following options to complete your purchase:

  • Credit and Debit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You will be prompted to enter your credit card details at checkout, and payments are securely processed through encrypted payment gateways.

  • PayPal: PayPal is available as a payment method. If you prefer to use your PayPal account, simply select the PayPal option at checkout and log in to your account to complete the payment securely.

  • Gift Cards: We accept NivoTireBike gift cards as payment for any product listed on our website. If you are using a gift card, enter the card number and PIN at checkout.

  • Other Payment Methods: Depending on your location, we may also accept additional payment options such as Apple Pay, Google Pay, or other third-party services.

2. Payment Processing

  • Transaction Security: All transactions on nivotirebike.com are processed using Secure Socket Layer (SSL) encryption technology to protect your personal and payment information. We do not store your payment details on our servers, ensuring the highest level of security for your data.

  • Payment Authorization: When you place an order, your payment is authorized by the payment processor. If your payment is declined or the funds are insufficient, your order will not be processed. You will be notified to update your payment information before we can proceed with your order.

  • Order Confirmation: After a successful payment, you will receive an order confirmation email containing the details of your order. This confirms that we have received and processed your payment. However, please note that this does not guarantee that your order has been shipped or fulfilled yet, as we will still need to confirm product availability.

3. Payment Errors and Issues

  • Failed Payments: If you encounter any issues during payment, please ensure that all entered details are correct, including your credit card number, billing address, and expiration date. If payment fails, you will be prompted to provide alternative payment information or try a different payment method.

  • Pricing Errors: In the rare event that a product’s price is displayed incorrectly on our website, we reserve the right to cancel the order or adjust the price to reflect the correct amount. If an order is canceled due to a pricing error, we will notify you and issue a full refund.

4. Sales Tax

The sales tax applicable to your order will be calculated and added to your total during checkout. The tax rate is determined by the delivery address you provide and is based on the laws and regulations of the relevant state or locality.

  • Tax Exemptions: If you are exempt from sales tax, please contact our customer service team before completing your purchase, and we will assist you in applying the exemption.

5. Currency and Payment Processing Fees

  • Currency: All transactions on our website are processed in USD (United States Dollars). If you are shopping from outside the United States, your payment processor or bank will handle the conversion of the currency, and additional fees may apply.

  • Payment Processing Fees: Depending on the payment method, your bank or payment processor may charge you additional fees for transactions. Please check with your provider to understand any potential charges.

6. Fraud Prevention

We take fraud prevention seriously and have implemented various security measures to ensure that your payment information is protected. In some cases, we may need to verify your identity or payment details before processing your order, particularly for large purchases or international orders.

7. Refunds and Chargebacks

  • Refunds: If you are eligible for a refund under our Refund and Returns Policy, the refund will be credited back to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

  • Chargebacks: If you dispute a charge with your bank or credit card company (chargeback), we reserve the right to collect fees related to the chargeback process. We encourage you to contact our customer support team first to resolve any issues before initiating a chargeback.

8. Contact Us

If you have any questions or concerns regarding our Payment Policy or experience any issues with your payment, please contact our customer service team using the following information:

  • Street: 835 61st Hwy, Jackson, Louisiana
  • Phone: (225) 286-5301
  • Email: info@nivotirebike.com
  • Website: nivotirebike.com